TERMS AND CONDITIONS
The following terms and conditions (henceforth referred to as the “Terms and Conditions”) are valid between you and Handmade in Germany (company registration number KVK 87888211, BTW ID NL864437869B01) the owner of the brand name Lenagerie (henceforth referred to as “Handmade in Germany”, “us”, “our” and “we”) and apply to all use of and orders placed on the Lenagerie website www.lenagerie.com and orders made by telephone, e-mail, or live chat with our Customer Service (henceforth together: the “Website”).
Please note that Lenagerie does not guarantee that all products presented on the Website are in stock or are available for purchase. Orders can only be placed by persons that are 18 years or older. We reserve the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
Please note that the Terms and Conditions valid for your order are always the terms and conditions that are in effect as of the time you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
LANGUAGE
The language of the Terms and Conditions is English. This is due to the international operations of the brand, store, and company. Translations of sections in Japanese are available on request.
LENAGERIE ACCOUNT
When signing up for a Lenagerie personal account, you can choose a password with which you can log in to your account online and view your order history and track your orders. If you wish to delete your account, contact info@lenagerie.com, and our Customer Service team will assist you.
If you sign up, you can also choose to store a credit card for future purchases. All stored credit card information can be changed or deleted when logging in to your account. Your details will be protected using Global Sign Encryption to speed up your checkout process.
PLACING ORDERS
By using the Website and/or placing an order on the Website, by telephone, e-mail, or live chat, you confirm that you have read and accept the Terms and Conditions and the Privacy Policy.
Before placing your order, you will have the opportunity to review your selections, the information you have provided, and the total price of your order and correct any input errors. Please note that products in your shopping bag are not reserved and may be purchased by other customers until you have placed the order at checkout and received the order confirmation email.
If prolonged inactivity causes your connection to the Website to fail, your selection of products may be lost. In such a case, you will need to re-enter your product selections into the shopping bag.
ORDER CONFIRMATION
After submitting your order, we will send you an order confirmation email with your order number, details of the product(s) ordered, your payment details, and delivery details. Please note that the confirmation email is an acknowledgment that we have received your order and is not an acceptance of the order.
ACCEPTANCE AND SHIPPING CONFIRMATION
All orders placed by you are subject to acceptance by us. We reserve the right to decline your order at our discretion and without liability. Once your order has been processed, we will send a shipping confirmation email with all relevant details. This confirmation constitutes our acceptance of your order.
If a product is unavailable, we will contact you as soon as possible via phone or email. If we have already received payment for the unavailable product, we will refund the amount.
PRICES AND PAYMENT
Prices on the Website include Dutch VAT (21%). Orders shipped to addresses outside the EU will have VAT automatically deducted during checkout upon entering a valid address.
We accept the following payment methods:
• Credit cards (Visa, MasterCard)
• PayPal
• Ideal
• Coupons (valid for one month after issuance)
Payments are processed via Mollie, ensuring a secure online payment environment. For PayPal users, payment is redirected to PayPal’s site for authorization and then returned to the Website.
DELIVERY
Shipping Methods
We offer various shipping methods specified during checkout. While we aim to dispatch orders within 48 hours on weekdays, dispatch times may extend during peak periods. Estimated delivery timelines are guidelines only and do not account for potential delays due to payment authorization or stock availability.
First-Time Orders
We may ship first-time orders to the cardholder’s verified billing or work address for security purposes. Ensure all shipping and billing information matches your payment method to avoid delays.
RIGHT OF WITHDRAWAL AND RETURNS
Withdrawal
You may withdraw or exchange your purchase within 14 days of receiving the product. To withdraw, email service@lenagerie.comwith your order details.
Refunds
Refunds are processed within 14 days of receiving the returned product in its original condition. Shipping costs for Express Delivery are non-refundable.
Returns Process
For EU customers, return shipping is complimentary. International customers bear return shipping costs. Follow these steps for returns:
DEFECTIVE PRODUCTS
Notify us immediately upon receiving defective products. Complaints must be made within a reasonable timeframe, and you are entitled to a two-year statutory warranty under Dutch law.
COPYRIGHT AND TRADEMARKS
All content on https://clicktime.symantec.com/15w29hzd6kcErgs9HP5p5?h=XM2kU9WuTxjZtKKScx_sn4wSTT4Dxpef27DS6ayh4Rc=&u=www.lenagerie.com is copyrighted by Handmade in Germany or its affiliates. Use of the material is permitted only for personal, non-commercial purposes. Any unauthorized reproduction or use is prohibited.
GOVERNING LAW
These Terms and Conditions are governed by the laws of the Netherlands, excluding provisions of the CISG (United Nations Convention on Contracts for the International Sale of Goods).
COMPANY INFORMATION
Handmade in Germany
Clarissenhof 45
1125CB Duivendrecht
Netherlands
E-mail: info@lenagerie.com
KVK: 87888211
BTW ID: NL864437869B01
VERSION OF TERMS AND CONDITIONS
The latest update to these Terms and Conditions was made in January 2025.